Order of Events: 


When Claim received 

Write Colony name and date received on white board --> Create Ticket with contact as (colony name)@hrand.com --> Execute Scenario Hutterite Claims --> Organize Claim in folders by family --> Enter claims in HRMS and scan receipts/ attach in HRMS --> Return Receipts to folder and keep in alphabetical order --> Fill out order form for storage box --> find envelope tracking slip -->  store folders/ envelope with unused receipts in box --> Fill out progress on Ticket Scenario --> Invoice Colony 


When Payment received 

Authorize payment in HRMS ---> Process banking ---> prepare mailout envelope ---> complete sequence order tracking in ticket and on box ---> close ticket ---> store envelope and receipts in cabinet